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Terms of Service

Effective Date: March 12, 2025

By opting in to receive SMS messages from Aspire Neuropsychological Services, Inc. (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from Aspire Neuropsychological Services, Inc. for appointment reminders, and general two-way communication about services provided. Message and data rates may apply.

Message Frequency

You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will receive messages regarding treatment, appointments, billing, and other administrative updates. We will not use SMS messaging as a substitute for direct communication with your healthcare provider. Please inform us immediately if your phone number changes or if you wish to opt out of SMS messaging. Aspire Neuropsychological Services, Inc. reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Aspire Neuropsychological Services, Inc. and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at info@aspireneuropsych.com or ​(925) 885-6070.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Healthcare-Related Communications

Our practice complies with the Health Insurance Portability and Accountability Act (HIPAA). However, by choosing to receive SMS messages, you acknowledge and accept the risks associated with electronic communication.

Medical Emergencies

Do not use SMS for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Our SMS service is not intended for urgent medical concerns, and we do not monitor text messages 24/7.